The order total is the value of the items purchased plus shipping and tax. this would be a good idea as the buyer wouldnt know this status only the seller , at least it will give the seller a warning and option without ebay completeley blocking a buyers purchases if it was genuine There is an old saying that you cannot have your cake and eat it, and I think it applies quite well in this sort of scenario. Sorry Samy, didn’t receive your post can you please send me a replacement………. In the email you received telling you the buyer’s issue, select See request details. I posted item to customer next day and have proof of posting. As a clothes seller we recently found a customer who claimed she had not received her order wearing it on a photo she had posted on Facebook. The buyer will receive the item, and usually wait a week or so (or until youâve left them feedback) and then send you an â¦ I had a buyer contact me because she hadn't received her order even though USPS said it was delivered. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. its about time ebay offered some support and security or shoulder some of the cost of this problem that really pi** me off. Too many resolution cases opened and you’d lose your selling privileges, and that’s even if you resolved them all by replacing or refunding the missing product. View cart for details. Waiting for your buyer’s payment after resolving an item not received request? “there are definitely no instruction on the box”. You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. the “report a buyer” button, may as well say “write your grievance on a post-it and shove it up your a**, we couldnt care less”. If your buyer hasnât received their item and the estimated delivery date has passed, theyâll let you know thereâs an issue by opening an âitem not receivedâ request. That leaves us with a mountain of untracked parcels and some buyers claiming they’re missing, so what is the current best advice to deal with these issues. If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. The vast majority goes Royal Mail 48. they COULD monitor, ban, automatically track, proactively look out for the troublemakers, but it’s patently clear they dont. That’s one example of the joys of online selling, and as the owner of a local high street b&m shop, any similar cases would not be tolerated, even if any customers were silly enough to try it on – everyone knows everyone else, so an individual’s character would be taken into account. Of the 10s of thousands of sold items sold in the last 8 years. Another scam customer coming up with an excuse that they cannot open an ebay case for a refund. We always look the person up on Facebook. On the next page, enter your message and select. Sorry for the inconvenience and thank you for your quick answer! Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Customer purchased 2 small carpet mats and is now stating he received 2 x canoe paddle s which he wants to post back to me at my expense! Stephen, In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. Sadly the implementation of the tracking side is delayed and Royal Mail aren’t yet publishing tracking details and we’re not likely to see support for 2D bar code tracking on eBay before 2017. General Selling on Amazon Questions. Enter your search term to display live search results. Of course this will never happen because there are no scam buyers in eBay’s eyes and sellers are all con merchants and are just cannon fodder to eBay’s management. We started using Royal Mail DMO a couple of months back, before then we had being using OBA. We were getting around 5 to 10 INR’S every week, now only 1 or 2. we dont bugger about with the cloak and dagger stuff We purchased the shipping through Amazon services. A friend sort of follows your advice, by explaining to the customer that Royal Mail will perhaps contact them after a claim has been submitted, in order to verify that the package has indeed not arrived, and they find that very often no more is heard about it. INR the great never ending issue of eBay. Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in transit without movement for 7 days or more. Buyer saying not received item. That was fine and losses still occurred sometimes, mainly when posties ‘forgot’ to get signatures & that gave buyers to ability to claim INR as RM (and us) could not prove otherwise. The first thing we do when someone claims INR is respond stating our packets have a scan-able QR code and please reconfirm non receipt INR. This always strikes me as slightly underhand, but it is effective (or so I’m told by the sellers who use such labels). Refund the buyer: The buyer will get a full refund, including the original shipping costs. is there any evidence whatsover that ebay will do anything at all with all these open cases and reports? the item arrived some weeks ago but I found the envelope only today. A good idea at first glance, but think of the problems, as there would obviously be big differences in buyer’s claims if you compare purchases from China with those of grey mailing bags from a UK seller. i think this would be a good trial for ebay to roll out , if a buyer has more than 10% INR cases per month , put them on a watch list with ebay supplying a optional reduced tracking label , this will benefit buyers and sellers, ebay could use something like traffic signals only sellers can see and not disclose with a buyer Sell on Amazon. my latest bundle of joy: – I’m sorry to hear that, if you can please provide the part number from the instructions, we’ll be happy to send out brand new replacements. Send a replacement item: If the buyer would rather have the item than a refund, use the “Send a message” option to offer them a replacement. Every single one of them that has been claimed INR has been eBay. It seems the vast majority of problems with Royal Mail are caused by posties not leaving “Something for you” cards when the buyer is out. RMG need to actually take more responsibility they are the people who are supposed to run a secure network. The buyer will be refunded through their original payment method, and you may be eligible for a final value fee credit on your next invoice. Hi! I’m afraid ebay is encouraging the buyers to behave this way, most of the buyers buy from ebay and amazon, they never behave this way on amazon. The cost of goods and postage, approx £15. Etsy accepts the post offices "delivered" as delivered. by osohappycards. However, I honestly did not get the package. Yes, The buyer has not contacted me so hopefully that means they have received the item â although Iâve not yet received feedback either (although thats not guaranteed I suppose). So later the buyer 's issue, select see request details with dodgy ‘ item not received buyers... 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